Reporting to: Ops Lead
Team Size: Individual Contributor

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fibre network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure- focused private equity fund.

  • SmartNet™ by Lightstorm Telecom Designed to be first of its kind in India is fibre-
    based network, connecting top seven cities in India.
  • SmartNet™ will connect >80% of all current & future Multi Tenant Data Centre locations, all
    Cable Landing Stations, all Internet Exchanges and all current and future CDN locations.
  • SmartNet™ Metro Network Topology – Linear Point-to-Point Mesh Architecture to ensure
    low latency and high network availability.
  • SmartNet™ is being progressively launched in first half of 2021 across India and second half
    in other emerging Asia markets , mostly with large pre-booked capacities by global fortune
    500 companies.
  • Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE

Our Mission

The mission of Lightstorm is to create a digital native and market leading network platform based business, built on asset acquisitions roll up and business transformation strategy.

1 Linearity Point to Point – Not ring based – Grid mesh Least count route KM’s fromP2P Latency guaranteed
2 Availibility Utility grade national fiber (non telco) -based on gas/ oil pipeline. HV transmission. Railways grid. Ulta-high availability 99.9%
3 Services service transparency at wavelengths. Glass pane for monitoring – Self-service portal – Only cloud bandwidth services
3 Programmability Bandwidth on demand – Application-aware latency services – zero-touch provisioning – Optical VPN, Self-service portal – Ability to wholesale white- labelled offerings with own band – API Intergration to network SON.

About Lighstorm NOC

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida
  • Both the NOC operate in active-active mode as DC-DR
  • Deployed and operating Cloud-hosted OSS- BSS systems
  • In-house competence for Network & Service migration with experts coming from india and
    Global Telecom Operations team
  • Operational experience in managing own facilities and competence in NaaS and SaaS
  • Single source of truth for LTC internal and external teams.

Role Responsibilities and key Accountabilities

Overall, this role exists for Responsible for Fault diagnosis, troubleshooting and ticket management Level 3 NOC takes care of very complex and critical network / System related issues escalated by Level 2 NOCs or related to the crucial backbone networks. The issues can be cross-functional in nature with respect to Voice Networks. This requires very high level of experience and expertise in the telecom domain.
Role/ responsibilities include:

  • Need to coordinate with the OEMs for unresolved critical tickets and software
    related issues
  • Handle Complex Network activity
  • Planning and execution of NE upgrade, Server upgrade with help of Vendor
  • Governing Weekly/Monthly vendor calls
  • Problem Management for customer servoice /Network issue
  • Vendor TT Queue Management
  • Handling escalated calls and co-ordinate with respective stakeholder for
  • Guide to L2 team for Circuit rerouting during fault
  • Guiding team for circuit troubleshooting & understanding/ corelating Network
    Outage vs. impact
  • Impact Analysis or SIA during Network Outage
  • Validation of Preventive Maintenance schedule
  • Network problem Management & improvement initiative discussion with Engg
  • Need to coordinate with the OEMs for unresolved critical tickets and software
    related issues

Key Accountabilities/ KPIs:

  1. Vendor SLA management
  2. Timely resolution of fault cases escalated by L2
  3. Equipment AMC/warranty/version tracking
  4. Problem ticket management

Skills/ Experience

  1. Minimum/ Ideal/ Target years of relevant and total experience : 8-10 years
  2. Industry preference, if any : Telecom ISP/Vendor
  3. Team Management experience required: Yes
  4. Education qualification (if required to be specified) B.E./B. Tech Equivalent (ITIL V3
    foundation, CCNA preferred)
  5. Skills required
  6. Technical skills :
    • Excellent understanding on Transport terminology Like, DWDM, SDH, OTN
    • Experience in Ciena device 6500, 5200, 4200, RLS
    • Experience in Nokia PSS32, PSS4
    • Hands on in using ticketing tools and Monitoring tools like HPSM, Remedy, Temip,
  7. Knowledge of Service Delivery & Service Assurance and Field Processes
    • Functional skills : Good Analytical skill
    • Soft-skills/ behavioral :
      • Excellent communication skill, Clear English speaking and writing ability
      • Should be able to cope up excellently under stressful circumstances
      • Excellent Cross functional co-ordination and Inter-personal effectiveness
  8. Requirement to work in night shifts: Yes
  9. Business Travel requirements No


Want to know more? 

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