Reporting to: NOC L2 Lead
Team Size: Individual Contributor

About the Company

Lightstorm is building infrastructure for hyperscale networking in South Asia and Southeast Asia to accelerate the region’s growth and spur innovation in the digital economy. We are pioneer in building a first-of-its-kind utility-grade resilient fibre network, SmartNet, in several countries in the region. A trusted partner of several Fortune 500 companies, Lightstorm is creating a robust foundation of digital infrastructure to create new sources of value and differentiation for businesses.

We are a carrier-neutral telecom infrastructure platform set up by I Squared Capital, a global infrastructure- focused private equity fund.

  • SmartNet™ by Lightstorm Telecom Designed to be first of its kind in India is fibre-
    based network, connecting top seven cities in India.
  • SmartNet™ will connect >80% of all current & future Multi Tenant Data Centre locations, all
    Cable Landing Stations, all Internet Exchanges and all current and future CDN locations.
  • SmartNet™ Metro Network Topology – Linear Point-to-Point Mesh Architecture to ensure
    low latency and high network availability.
  • SmartNet™ is being progressively launched in first half of 2021 across India and second half
    in other emerging Asia markets , mostly with large pre-booked capacities by global fortune
    500 companies.
  • Lightstorm Telecom is 100% owned SPV set up by a US based global infrastructure-focused PE

Our Mission

The mission of Lightstorm is to create a digital native and market leading network platform based business, built on asset acquisitions roll up and business transformation strategy.

1 Linearity Point to Point – Not ring based – Grid mesh Least count route KM’s fromP2P Latency guaranteed
2 Availibility Utility grade national fiber (non telco) -based on gas/ oil pipeline. HV transmission. Railways grid. Ulta-high availability 99.9%
3 Services service transparency at wavelengths. Glass pane for monitoring – Self-service portal – Only cloud bandwidth services
3 Programmability Bandwidth on demand – Application-aware latency services – zero-touch provisioning – Optical VPN, Self-service portal – Ability to wholesale white- labelled offerings with own band – API Intergration to network SON.

About Lighstorm NOC

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida
  • Both the NOC operate in active-active mode as DC-DR
  • Deployed and operating Cloud-hosted OSS- BSS systems
  • In-house competence for Network & Service migration with experts coming from india and
    Global Telecom Operations team
  • Operational experience in managing own facilities and competence in NaaS and SaaS
  • Single source of truth for LTC internal and external teams.

Role Responsibilities and key Accountabilities

Overall, this role exists for advance network operation having good expertises in DWDM & OTN network in order to maintain network uptime high.
Role/ responsibilities include:

  1. Fault & Performance Monitoring
  2. Network performance Monitoring/configuration
  3. Guiding L1 team for troubleshooting & understanding/ corelating Network
    Outage vs. impact
  4. RCA & Alarm correlation
  5. Impact Analysis or SIA during Network Outage, problem Management
  6. Handling escalated calls and coordinating with the concerned team/field to
    restore the fault
  7. Service Provisioning on IMS & Network (Port addition/deletion, Card
  8. Generation of network performance reports
  9. Field co-ordination during complex Change/Planned event
  10. Vendor co-ordination
  11. Raw Report generation – Fault, Performance, Capacity, Inventory etc.

Key Accountabilities/ KPIs:

  1. Supplier SLA management
  2. Timely resolution of fault cases with 45 minutes
  3. Timely publish performance reports
  4. Problem ticket management

Skills/ Experience

  1. Minimum/ Ideal/ Target years of relevant and total experience : 5-7 years
  2. Industry preference, if any : Telecom ISP/Vendor
  3. Team Management experience required: Yes
  4. Education qualification (if required to be specified) B.E./B. Tech Equivalent (ITIL V3
    foundation, CCNA preferred)
  5. Skills required
    • Hands on experience on Telecom network with DWDM/SDH and IP technologies preferred Ciena 6500, 5430 /Nokia PSS32, PSS4 Network experience
    • Knowledge of different layers of DWDM Network
    • Strong knowledge of FM/PM, Inventory & Ticketing tools like HPSM, Remedy,
      Temip, Mycom
    • Proficient with Microsoft Office Suite
    • Understanding of different protection schemes(OPS/1+1)
      • Functional skills : Good Analytical skill
      • Soft-skills/ behavioral :
      • Excellent communication skill, Clear English speaking and writing ability
      • Should be able to cope up excellently under stressful circumstances
      • Excellent Cross functional co-ordination and Inter-personal effectiveness
  6. Requirement to work in night shifts: Yes
  7. Business Travel requirements No


Want to know more? 

Feel free to write to us and let’s get to know one another!