Senior Executive – Transmission

Mumbai/ Noida
Full Time

Reporting to: NOC L2 Lead
Team Size: Individual Contributor

About the Company

Lightstorm is a network infrastructure platform set up by I-Squared Capital, a global infrastructure- focused private equity fund. The mission of Lightstorm is to create a digital native and market leading network platform-based business, built on asset acquisitions roll up and business transformation strategy.

Our network infrastructure platform is built to solve the hyperscale demands and quality network infrastructure issue in emerging markets. We are the winner of the 12th Aegis Graham Bell Awards in the category of Digital Transformation for Telecom. A few things that set us apart:

  • Trusted by hyperscalers and several Fortune 500 companies for high-quality resilient network.
  • Network platform built ground-up using next-generation technology with no legacy to hold us back.
  • Superior utility-grade fiber network ensures 100% uptime, flap and latency guarantees, allowing businesses to deliver a superior end-user experience.
  • Powered by software-defined architecture, our on-demand platform allows businesses to quickly connect, scale and dynamically manage their network.
  • Led by industry leaders from diverse technology backgrounds, Lightstorm has adopted an innovator mindset to solve the pain points of traditional networking.

About Lightstorm Network Operations Center ‘NOC’

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida
  • Both the NOC operate in active-active mode as DC-DR
  • Deployed and operating Cloud-hosted OSS- BSS systems
  • In-house competence for Network & Service migration with experts coming from india and Global Telecom Operations team
  • Operational experience in managing own facilities and competence in NaaS and SaaS
  • Single source of truth for LTC internal and external teams.

Role and Responsibilities

Overall, this role exists for monitoring the network proactively and maintain network uptime.
Role/ responsibilities include:

  1. Proactive Network Monitoring
  2. Opening and closing trouble tickets
  3. Co-ordinate with Contact Center/Service Operations center to support of Service outage
  4. Troubleshoot as per available KEDM & if required escalate to Level 2
  5. Maintain history of problems and solutions

Key Accountabilities/ KPIs:

  1. Timely acknowledge/Report alarm
  2. Timely update tickets
  3. Maintain incident tracker

Skills/ Experience

  1. Minimum years of relevant and total experience: 3 years
  2. Should be able to quickly isolate faults within the network and perform basic trouble shooting within TAT of 30 mins. 
  3. Should have worked with Telecom ISP/Vendors.
  4. Education qualification: B.E./B. Tech or equivalent 
  5. Technical skills: Basic experience of TX- SDH/DWDM troubleshooting  
  6. Functional skills: Hands-on skills in using ticketing tools and Monitoring tools like HPSM, Remedy, Temip, Mycom
  7. Soft-skills/ behavioral: Team player

Requirement to work in night shifts: Yes
Business Travel requirements No


Want to know more? 

Feel free to write to us and let’s get to know one another!