Specialist – Mulesoft

Full Time

Reporting to: Manager – IT & Applications
Team Size: Individual Contributor

About the Company

Lightstorm is a network infrastructure platform set up by I-Squared Capital, a global infrastructure- focused private equity fund. The mission of Lightstorm is to create a digital native and market leading network platform-based business, built on asset acquisitions roll up and business transformation strategy.

Our network infrastructure platform is built to solve the hyperscale demands and quality network infrastructure issue in emerging markets. We are the winner of the 12th Aegis Graham Bell Awards in the category of Digital Transformation for Telecom. A few things that set us apart:

  • Trusted by hyperscalers and several Fortune 500 companies for high-quality resilient network.
  • Network platform built ground-up using next-generation technology with no legacy to hold us back.
  • Superior utility-grade fiber network ensures 100% uptime, flap and latency guarantees, allowing businesses to deliver a superior end-user experience.
  • Powered by software-defined architecture, our on-demand platform allows businesses to quickly connect, scale and dynamically manage their network.
  • Led by industry leaders from diverse technology backgrounds, Lightstorm has adopted an innovator mindset to solve the pain points of traditional networking.

About Lightstorm Network Operations Center ‘NOC’

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida.
  • Both the NOCs operate in active-active mode as DC-DR.
  • Deployed and operating Cloud-hosted OSS- BSS systems.
  • In-house competence for Network & Service migration with experts coming from India and Global Telecom Operations team.
  • Operational experience in managing own facilities and competence in NaaS and SaaS.
  • Single source of truth for LTC internal and external teams.

Technical Requirements

  • Ensure applications, services, batch jobs are up & running during SLA hours.
  • Health Monitoring and Reporting of issues using existing dashboard and tools.
  • Respond to alerts and / or tickets that are either auto-generated or created by the users.
  • Responding to NOC (Network Operation Centre) team calls
  • Supporting incidents and work with application team to triage issues
  • Coordinate for outage issues, pull in the required teams (Application team, Network team, Middleware team, Database team, Mainframe team/ any other teams, as required) to resolve the issues, analyze root cause of problems and minimize the adverse impact.
  • Perform health check, post patching validations to be done.
  • SOPs with effective FAQs on common problems and steps to resolve the issue.
  • Identify and automate any manual/repeated tasks to improve efficiency.
  • Should be proficient on Windows server access.
  • Perform post release validation using test scripts provided by application team to ensure critical system components are up/running

Behavioral Requirements

  • High degree of professionalism with ownership traits, when addressing and resolving issues
  • Excellent oral and written communication in English with ability to interact with varied audience from different teams
  • Demonstrated team player in resolving issues faster, during high case volumes or multiple high priority issue scenarios
  • Willingness to embrace change and help other team members with any required transition.
  • Strong customer orientation & an eagerness to excel and be a part of a fast-growing team
  • Ability to think logically and pay close attention to detail
  • This position requires the individual to be flexible in availability to provide support in shifts in line with business needs

Qualification and skills

  • Atleast 6 years of experience working as L1 support professional managing 24/7 Customer facing applications.
  • Strong experience in MuleSoft Any point Platform Administrator, Patching, Azure power shell scripting, ASB, AKS, Azure DevOps (Fundamental knowledge)
  • Should have experience in Splunk monitoring and writing query to get desired results.
  • Good experience in handling requests for azure infrastructure.
  • Experience working on Application and Server monitoring as well as Ticketing tools
  • Well versed with support process like SOP, NOC, Handover/Takeover, following SLA

Requirement to work in night shifts: No
Business Travel requirements:- Need Based

Want to know more? 

Feel free to write to us and let’s get to know one another!