Specialist – FreshService

Full Time

Reporting to: IT APP Lead
Team Size: Individual Contributor

About the Company

Lightstorm is a network infrastructure platform set up by I-Squared Capital, a global infrastructure- focused private equity fund. The mission of Lightstorm is to create a digital native and market leading network platform-based business, built on asset acquisitions roll up and business transformation strategy.

Our network infrastructure platform is built to solve the hyperscale demands and quality network infrastructure issue in emerging markets. We are the winner of the 12th Aegis Graham Bell Awards in the category of Digital Transformation for Telecom. A few things that set us apart:

  • Trusted by hyperscalers and several Fortune 500 companies for high-quality resilient network.
  • Network platform built ground-up using next-generation technology with no legacy to hold us back.
  • Superior utility-grade fiber network ensures 100% uptime, flap and latency guarantees, allowing businesses to deliver a superior end-user experience.
  • Powered by software-defined architecture, our on-demand platform allows businesses to quickly connect, scale and dynamically manage their network.
  • Led by industry leaders from diverse technology backgrounds, Lightstorm has adopted an innovator mindset to solve the pain points of traditional networking.

About Lightstorm Network Operations Center ‘NOC’

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida
  • Both the NOC operate in active-active mode as DC-DR
  • Deployed and operating Cloud-hosted OSS- BSS systems
  • In-house competence for Network & Service migration with experts coming from india and Global Telecom Operations team
  • Operational experience in managing own facilities and competence in NaaS and SaaS
  • Single source of truth for LTC internal and external teams.

Role and Responsibilities
The following will be the key responsibilities and accountabilities of this role:

  • User Creation/Deactivation, User access/Rights in Fresh Service
  • Dashboard /Analytic Report creation
  • Workflow creation and automation
  • Business rule creation as per Ticket category
  • Application customization/Installation
  • Able to understand Automation Flows
  • User and Licence Management in Freshservice

Qualification and skill sets

  • Should be able to understand automation flows.
  • Should have domain knowledge of the following:
    • Service Orchestration
    • Service Assurance & Inventory
    • TM Forum Framework & Process
    • Network Domain – (Core/Transport/Access layer)
  • Working experience on various TT Tools such as remedy, Freshservice, HPSM etc.
  • 5-8 Years of Experience on various OSS TT systems.
  • Able to resolve the complex issues between Mulesoft/ Freshservice & Nokia.

Requirement to work in night shifts: No
Business Travel requirements:- Need Based

Want to know more? 

Feel free to write to us and let’s get to know one another!