Senior Executive – Fibre and Infra

Mumbai/ Noida
Full Time

Reporting to: IT App Lead
Team Size: Individual Contributor

About the Company

Lightstorm is a network infrastructure platform set up by I-Squared Capital, a global infrastructure- focused private equity fund. The mission of Lightstorm is to create a digital native and market leading network platform-based business, built on asset acquisitions roll up and business transformation strategy.

Our network infrastructure platform is built to solve the hyperscale demands and quality network infrastructure issue in emerging markets. We are the winner of the 12th Aegis Graham Bell Awards in the category of Digital Transformation for Telecom. A few things that set us apart:

  • Trusted by hyperscalers and several Fortune 500 companies for high-quality resilient network.
  • Network platform built ground-up using next-generation technology with no legacy to hold us back.
  • Superior utility-grade fiber network ensures 100% uptime, flap and latency guarantees, allowing businesses to deliver a superior end-user experience.
  • Powered by software-defined architecture, our on-demand platform allows businesses to quickly connect, scale and dynamically manage their network.
  • Led by industry leaders from diverse technology backgrounds, Lightstorm has adopted an innovator mindset to solve the pain points of traditional networking.

About Lightstorm Network Operations Center ‘NOC’

  • State-of-the-art Network Operations from two locations DC-Mumbai and DR-Noida.
  • Both the NOCs operate in active-active mode as DC-DR.
  • Deployed and operating Cloud-hosted OSS- BSS systems.
  • In-house competence for Network & Service migration with experts coming from India and Global Telecom Operations team.
  • Operational experience in managing own facilities and competence in NaaS and SaaS.
  • Single source of truth for LTC internal and external teams.

Role description:

Overall, this role exists for co-ordination with IRU partners for different type of network faults. Key tasks include the following:

  • Proactive Monitoring of the Fiber Network.
  • Co-ordination with IRU provider and cross-functional stakeholders.
  • Escalation management of tickets.
  • Tracking Preventive Maintenance schedule of Service providers.

Key Accountabilities/ KPIs:

  • Escalation for SLA breach cases
  • Fault log maintenance
  • Escalation management
  • Maintain Daily Activity Tracke

Qualification and skills

  • Minimum years of relevant and total experience: 3 years 
  • Should have experience working with Telecom ISP/Vendors
  • Should have basic fault identification knowledge
  • Education qualification: B.E./B. Tech or equivalent 
  • Should have knowledge about Telecom Network, Fibre & Connectivity 
  • Knowledge of ticketing and Monitoring tools
  • Proficient with Microsoft Office Suite 
  • Should have good communication skills and should be a team player

Requirement to work in night shifts: No
Business Travel requirements:- Yes

Want to know more? 

Feel free to write to us and let’s get to know one another!